Due to the extremely cold temperatures and the depth of the frost in the ground, your service line or water meter may be at risk of freezing. The resident owns and is responsible for all water and sewer lines between your home and the main lines in the street and the meter inside your home. This is where the freezing is likely to occur.
If you have knowledge of or have experienced freezing incidents within your property in the past, it is time to monitor the water temperature. To do this, monitor the temperature from the faucet that is closest to the water line entry to your home or business. When the water temperature reaches 40 degrees, the City would recommend running water. Run the cold water from the lowest point in your house, making sure to keep the drain clear to prevent overflow. A stream of water approximately the size of a pencil should allow the continued passage of water through your water lines. We recommend that you leave the water running until the frost is out of the ground and the risk of freezing has passed, however, you will be responsible for the water and sewer charges.
If your water line does freeze, the City advises that you contact a plumber immediately. Once you have your lines thawed, please contact the City so that the issue can be documented. The expense incurred for the needed thawing will be the responsibility of the homeowner.
If you have any questions regarding this process or your individual service, we encourage you to contact our office at 651-385-3674 as soon as possible. Thank you for your cooperation.